Full Service Support
EarthCam has the industry's largest IT staff with experienced technicians,
certified installers and qualified trainers.
Learn about the benefits of EarthCam's Full Service Support
Our experts deliver proactive support to help resolve potential issues before they become problems.
Technical Support
Support and Maintenance packages provide continuous technical and customer service to effectively monitor and manage a successful webcam network. EarthCam has the industry's largest IT staff with experienced technicians committed to providing high quality support from start to finish. As an EarthCam client, you can feel secure that you have a team of professionals standing by to help you with questions.
- Relieve IT from time-consuming daily routine of maintenance
- Unlimited Customer Support with no related hardware or labor costs
- One phone call: single source management for the entire process
Training
We look forward to providing education on our industry leading products and Control Center 7 software. Learn useful techniques to monitor and manage your project nationwide. Discuss your requirements and questions with our highly skilled staff. Complimentary sessions at EarthCam University provide continuing education and updates on our innovative software.
- Receive committed, quality support from start to finish on your project
- Customize trainings and classes to your needs
- Unlimited software training
Quality Control
Think all webcam services are the same? Think again. Your EarthCam construction camera system goes through a series of quality control checks by our professional engineers and technicians. Each webcam is set up to snap images and move through pre-set angles for over 24 hours before it is certified to be put in use.
- Each camera system is assigned an individual inspector
- Trained engineers test your camera in varying environmental conditions
- No camera leaves the warehouse without VP approval
On-Site Service Call
Ensure your camera's longevity and reliability with EarthCam's Field Service Technicians. Your equipment will be personally inspected Changes in surrounding conditions will be assessed and reported with recommendations. This service combines our project management, networking and technical expertise to troubleshoot, maintain and update your system. Rely on the company with support in your backyard.
- Worldwide coverage
- Protect your investment
- Keep operations running without using your own personnel
Contact Us
To contact a product specialist, please call 1-800-EARTHCAM (327-8422) or 1-201-488-1111. You can also send an email.
- See for yourself, schedule a demo
- Connect with a local representive
- Custom solutions available
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