Frequently Asked Questions

EarthCam.com FAQs

Windows XP

    Our new EarthCam Network player does not officially support Windows XP as it lacks the ability to play back our stream content. However, the latest release of Google Chrome on Windows XP will support our new player and stream content.

Inquiries about KODI

    Kodi is not an officially supported platform by EarthCam. We do have apps for Apple and Android however, which can be found at the links below.

App Differences
Webcams – changing platforms from Apple to Android or vice versa

    If you are changing platforms (Android to Apple or vice versa), you cannot transfer your purchases. You will need to re-purchase the Buy All Webcams package from the Store tab.

Webcams – reset owned cameras and liked cameras

    Under the settings app, scroll down until you see EarthCam (white background icon with EarthCam logo).
    Go into the settings and toggle, "reset owned cameras" and "reset liked cameras".
    Force quit the Webcams app and then start the app back up. (https://support.apple.com/en-us/HT201330)
    You will need to tap the Store tab and tap Restore Purchases.

Billing & Refunds
  1. APPLE:
    Please contact Apple directly regarding billing concerns as they are responsible for billing and processing payments.
    Apple's policy on refunds is outlined here.
    http://www.apple.com/legal/itunes/us/terms.html

    You may also use the link below, which can be used to request a refund for past purchases.
    https://support.apple.com/en-us/HT204084
    http://reportaproblem.apple.com/

  2. ANDROID:
    You will need to contact Google regarding refunds, as they handle the billing and processing of payment.
    Google's refund policies are outlined in the link below.
    The link "Option 2: Request a refund on the Google Play website" contains links and directions on the refund process.
    http://support.google.com/googleplay/bin/answer.py?hl=en&answer=134336

    Alternatively, you can use this link:
    https://support.google.com/googleplay/answer/7205930?visit_id=1-636340881205474683-3903490043&rd=1/