Frequently Asked Questions

VR Site Tour Technical FAQs

VR Site Tour App
What file formats are supported for site/floor plans?

    Site and floor plans can be: PDF, JPEG, PNG, or SVG.

What is the maximum file size for site/floor plans?

    32 MB

What are the maximum pixel dimensions for a site/floor plan?

    The maximum width and height is 6,000 pixels.

Can I manually place a location marker on the floor plan while onsite and add a 360° image?

    Yes! The center of the floor plan will have a solid golden location marker. Press, hold and move this marker to the desired position. Once you take the 360° image, the golden marker will change to a 360° marker. If necessary, move the golden marker and repeat this process.

Can I change a location marker icon using the app?

    Yes! For iOS, press and hold the location marker then tap edit marker. For Android, tap the marker then tap the marker name. Tap Edit Marker to change the marker icon. This is ideal for showing the actual orientation of a 2D image.

Why are some location markers translucent and others solid on my floor plan?

    Translucent location markers do not have an associated image. Solid location markers have associated images.

Why does the VR Site Tour app disconnect from the 360° camera when I leave a floor plan or the app?

    When you leave a floor plan or the app, the app will disconnect from the 360° camera to conserve the 360° camera battery.

How do I connect the VR Site Tour app to the environmental sensor?

    • At the Project or Floor Plans screen, tap the user settings icon (upper right corner). Make sure the “Enable Environmental Sensor” toggle is on.
    • Make sure the environmental sensor is turned on by pressing the sensor bottom and verifying a green light on the side. If you do not see the light, the sensor battery may be dead.
    • Make sure Bluetooth is turned on in your mobile device. The Bluetooth connection to the sensor will not show in your mobile device. However, the app will use the sensor to record environmental data.

Can I edit a location marker in the VR Site app?

    Yes, for iOS, press and hold the location marker. For Android, tap the marker then tap the marker name. A menu will appear to edit.

How do I sync all 360° images and data when I am done at the jobsite?

    Make sure you have a solid Internet connection then press the ‘sync’ button in the app to sync all 360° images, and data to Control Center 8.

What training is available for VR Site Tour and Control Center 8?

    EarthCam University has a virtual VR Site Tour class every Wednesday at 4:00PM EDT. Please register online here: https://www.earthcam.net/support/ecuniversity.php

Is there an end of project deliverable?

    As an EarthCam client, Control Center Vault is your exclusive package containing all of your end-of-project deliverables including all your project images, files and data along with a royalty-free version of our software. Control Center Vault gives you effortless access to your photos, videos and weather data using the same interactive tools you enjoyed during construction.

360° Camera
What 360° cameras are compatible with the VR Site Tour app?

    The VR Site Tour app is compatible with the Ricoh Theta Z1, Z1 (51MB), V and S.

How does the 360° camera connect to my mobile device?

    The 360° camera connects to your mobile device via Wi-Fi Direct. The Wi-Fi password is the numbers from the serial number located on the bottom of the 360° camera.

How do I turn on/off Bluetooth and Wi-Fi on the 360° camera?

    On the side of the 360° camera, long-press (4 seconds) the Wi-Fi/Bluetooth button to turn on/off Bluetooth. A short-press (1 second) will turn on/off Wi-Fi.

How do I know if Wi-Fi is turned on in the 360° camera?

    Theta V body - the Wi-Fi logo will blink when Wi-Fi is on, and glow solid when there is a mobile device connected.

    Theta Z1 LCD – the Wi-Fi logo will be solid when Wi-Fi is on. This light does not mean there is an active connection with a mobile device. Verify in your mobile device if there is a Wi-Fi connection.

Does Bluetooth on the 360° camera need to be turned on for the app to work?

    No, Bluetooth on the 360° camera should be turned off. VR Site Tour only uses Wi-Fi to connect to the 360° camera.

I am getting a date and time error on my 360° camera. How do I fix this?

    Download the Ricoh Theta app and use it to take an image. This will sync the date and time on the 360° camera.

Why does the 360° camera have a data transfer error code 001 when I try to connect to the VR Site Tour app?

    The 360° camera USB data transfer plug-in is active in the 360° camera and should be turned off. To turn off, hold down the mode button on the side of the 360° camera until the plug-in menu appears. Press the Mode button until Exit Plug-in is highlighted. Hit the Shutter button to confirm and exit.

My 360° camera will not connect to the VR Site Tour app. How do I trouble shoot?
    1. Make sure the 360° camera battery is charged.
    2. Make sure Wi-Fi is on in your mobile device.
    3. Make sure Wi-Fi is on in the 360° camera.
    4. Only one Wi-Fi Direct connection to the 360° camera is possible. Make sure another mobile device is not connected to the 360° camera.
    5. In the mobile device settings, forget the 360° camera Wi-Fi network and then reconnect with the numeric password.
How much video can be taken with a fully charged 360° camera battery?

    Approximately 60 minutes of video irrespective of the shooting mode. The shooting time is the total combined time when continuously shooting the maximum 25 minute-long 2K video and 5 minute-long 4K video. (No more videos can be shot regardless of the amount of battery remaining because the recording space becomes full.)

How do I charge the 360° camera?

    Connect the 360° camera to a computer using the included USB-C cable. The power lamp on the side of the camera lights green when charging, and turns off when fully charged.

Can I use an external battery pack to extend the usage of the 360° camera?

    No, using an external battery pack will void the 360° camera warranty.

How close should the 360° camera and mobile device be to each other?

    Images can be taken from as far away as 200 feet with clear line of site. Inside, a maximum distance of 30 feet should be observed. This distance may vary depending on the interior physical environment.

Why should I point the 360° camera north each time I take a 360° image?

    Maintaining the same direction when taking images will create a guided tour that has the same orientation for each location marker.

Why should I use the monopod and level?

    Use the monopod to maintain a consistent height regardless of user height. Use the level to ensure the 360° image is plumb to the ground.

What is the small metal threaded extension rod in the camera kit used for?

    The threaded rod is screwed in between the top of the monopod and the bottom of the 360° camera to create additional height.

What is the maximum height of the monopod and 360° camera?

    With the extension rod, the aperture of the camera will be approximately 71” above the ground.