To contact Technical Support, please call 1-201-403-2900 or 1-201-488-1111 or send an email.
Site and floor plans can be: PDF, JPEG, PNG, or SVG.
The maximum width and height is 6,000 pixels.
Yes! The center of the floor plan has a solid golden location marker. Press, hold and move this marker to the desired position. Once you take a 360 image, the gold marker will change to a 360 marker. If necessary, move the golden marker and repeat this process.
Yes! For iOS, press and hold the location marker then tap edit marker. For Android, tap the marker then tap the marker name. Tap Edit Marker to change the marker icon. This is ideal for showing the actual orientation of a 2D image.
Translucent location markers do not have an associated image. Solid location markers have associated images.
When you leave a floor plan or the app, the app will disconnect from the 360° camera to conserve the 360° camera battery.
Yes, for iOS, press and hold the location marker. For Android, tap the marker then tap the marker name. A menu will appear to edit.
Make sure you have a solid Internet connection then press the ‘sync’ button in the app to sync all 360° images, and data to Control Center 8.
EarthCam University has a virtual VR Site Tour class every Wednesday at 4:00PM EDT. Please register online here: https://www.earthcam.net/support/ecuniversity.php
As an EarthCam client, Control Center Vault is your exclusive package containing all of your end-of-project deliverables including all your project images, files and data along with a royalty-free version of our software. Control Center Vault gives you effortless access to your photos, videos and weather data using the same interactive tools you enjoyed during construction.
The VR Site Tour app is compatible with the Ricoh Theta Z1, Z1 (51MB), V and S.
The 360° camera connects to your mobile device via Wi-Fi Direct. The Wi-Fi password is the numbers from the serial number located on the bottom of the 360° camera.
On the side of the 360° camera, long-press (4 seconds) the Wi-Fi/Bluetooth button to turn on/off Bluetooth. A short-press (1 second) will turn on/off Wi-Fi.
Theta V body - the Wi-Fi logo will blink when Wi-Fi is on, and glow solid when there is a mobile device connected.
Theta Z1 LCD – the Wi-Fi logo will be solid when Wi-Fi is on. This light does not mean there is an active connection with a mobile device. Verify in your mobile device if there is a Wi-Fi connection.
No, Bluetooth on the 360° camera should be turned off. VR Site Tour only uses Wi-Fi to connect to the 360° camera.
Download the Ricoh Theta app and use it to take an image. This will sync the date and time on the 360° camera.
The 360° camera USB data transfer plug-in is active in the 360° camera and should be turned off. To turn off, hold down the mode button on the side of the 360° camera until the plug-in menu appears. Press the Mode button until Exit Plug-in is highlighted. Hit the Shutter button to confirm and exit.
Approximately 60 minutes of video irrespective of the shooting mode. The shooting time is the total combined time when continuously shooting the maximum 25 minute-long 2K video and 5 minute-long 4K video. (No more videos can be shot regardless of the amount of battery remaining because the recording space becomes full.)
Connect the 360° camera to a computer using the included USB-C cable. The power lamp on the side of the camera lights green when charging, and turns off when fully charged.
No, using an external battery pack will void the 360° camera warranty.
Images can be taken from as far away as 200 feet with clear line of site. Inside, a maximum distance of 30 feet should be observed. This distance may vary depending on the interior physical environment.
Maintaining the same direction when taking images will create a guided tour that has the same orientation for each location marker.
Use the monopod to maintain a consistent height regardless of user height. Use the level to ensure the 360° image is plumb to the ground.
The threaded rod is screwed in between the top of the monopod and the bottom of the 360° camera to create additional height.
With the extension rod, the aperture of the camera will be approximately 71” above the ground.