Full Service Support
EarthCam has the industry's largest IT staff with experienced technicians,
certified installers and qualified trainers.
Learn About the Benefits of EarthCam's Full Service Support
Our experts deliver proactive support to help resolve potential issues and make your job easier.
Customer Service
At EarthCam, our customers come first. Our professional and friendly team will earn your confidence, providing you with unmatched support throughout the life of your project. From beginning to end, we deliver world-class customer service for 100% satisfaction. As a valued EarthCam client, know that our team will guide and assist you for your guaranteed success.
- Long history of strong client relationships
- Quick, friendly and responsive customer representatives
- Unlimited customer support with no related hardware or labor costs
Technical Support
Our Support and Maintenance teams provide continuous technical and customer service to effectively monitor and manage a successful webcam network. EarthCam has the industry’s largest IT staff with experienced technicians committed to providing high quality support from start to finish. As an EarthCam client, you can feel secure that you have a team of professionals standing by to help you with questions.
- Relieve IT from time-consuming daily routine of maintenance
- Dedicated and knowledgeable team with proven expertise
- One phone call: single source management for the entire process
Quality Control
Think all webcams are the same? Think again. Your EarthCam construction camera system goes through a series of quality control checks by our professional engineers and technicians. Each webcam is set up to archive images and move through preset angles for over 24 hours before it is certified to be put in use.
- Each camera system is assigned to an individual inspector
- Trained engineers test your camera in varying environmental conditions
- Every camera receives final approval before leaving the facility
Training
We look forward to providing education on our industry leading products and Control Center 8 software. Learn useful techniques to monitor and manage your project nationwide. Discuss your requirements and questions with our highly skilled staff. Complimentary sessions at EarthCam University provide continuing education and updates on our innovative software.
- Receive committed, quality support from start to finish on your project
- Customize trainings and classes to your needs
- Unlimited software training
On-Site Service Call
Ensure your camera's longevity and reliability with EarthCam's Field Service Technicians. Your equipment will be personally inspected. Changes in surrounding conditions will be assessed and reported with recommendations. This service combines our project management, networking and technical expertise to troubleshoot, maintain and update your system. Rely on the company with support in your backyard.
- Worldwide coverage
- Protect your investment
- Keep operations running without using your own personnel
Contact Us
To contact a product specialist, please call 1-800-EARTHCAM (327-8422) or 1-201-488-1111. You can also send an email.
- See for yourself, schedule a demo
- Connect with a local representive
- Custom solutions available
What Our Customers Are Saying
Thousands of satisfied customers are testimony to the success of our efforts.
"The quality of your product, software and services are unmatched and we would highly recommend EarthCam on any important or high-profile construction project."
- John P.L. Manke, St. Joseph's Healthcare System
"EarthCam customer and technical services were diligent in providing periodic time-lapse files when needed and troubleshooting feed and/or connection issues."
- Hensel Phelps Construction
"All the EarthCam staff members were extremely helpful and far exceeded the deliverable expected."
- Harold Neil, NJDOT's Office of Transportation Security
"Your highly professional staff was always responsive to our needs. When it came time to relocate our cameras for the next project, your technical support staff responded promptly and assisted in the relocation process. When a glitch occurred with one of the cameras, again your technical support staff was there to support use and provided a solution."
- Joseph A. Palombit, University of Pennsylvania Health System
"I wanted to tell you that from the first call I placed to EarthCam, I have been very impressed with the professional and friendly attitude I have experienced with all contacts with your company. From sales to the technicians I have worked with, everyone has been very helpful and I wanted to let you know that I appreciate working with your company."
- Danny Roach, Westminster Manor